ultimate.ai, the Helsinki and Berlin-based company building virtual customer service agent, raised $20 million in Series A funding, led by OMERS Ventures with participation from Felicis Ventures and existing investors HV Capital and Maki.vc.
The company aims to empower brands to drive better customer experiences through automation. Its no-code platform makes powerful AI technology accessible, and puts it in the hands of customer service teams, to orchestrate their operations to deliver instant resolutions around the clock, and uniquely, in every language.
Integrated within the leading CRM providers, including Salesforce and Zendesk, ultimate.ai’s virtual agent talks to customers, manages tickets, works in back office systems, escalates to other team members, and offers a multitude of other features.
The company’s AI solution automates up to 80% of support interactions, freeing agents from repetitive requests. Rather than teams needing to replace their existing system, ultimate.ai can instead supercharge current workflows and setups.
Jambu Palaniappan, Managing Partner at OMERS Ventures, will join the board. Aydin Senkut, Founding Partner of Felicis Ventures, will join as an advisor, alongside former Head of Airbnb for Business Mark McCabe, and former EVP Global Sales at payment giant Adyen, Thijn Lamers.
Including the latest funding round, ultimate.ai has raised more than $25 million to date. The company plans to use the latest funding to advance its AI-powered automation platform, which currently powers customer interactions in over 20 languages, and to expand to North America and further throughout Europe.
“The new funding comes at a time of massive growth for us,” said Reetu Kainulainen, CEO and Co-founder of ultimate.ai.
“This will enable us to keep investing in a category-defining product. We have been uniquely placed to provide crucial support for businesses that have experienced a surge in online customers, and the years of foundation building, product development, and our team culture have enabled us to ride the tailwind of the COVID-19.”
Image Credit: ultimate.ai