Socialbakers, an AI-powered social media marketing platform, announced that it has integrated conversational AI chatbot technology into the Socialbakers Suite.
AI chatbot technology enables marketers to automatically identify unanswered questions and instantly respond to frequently asked questions. AI chatbots improve the customer experience and save time by swiftly responding to huge volumes of queries.
The technology also provides a seamless escalation to customer care agents with the full context of the query, increasing both customer satisfaction and agent productivity.
Today more than ever customers are online, and they expect brands to be there too, responding to their questions and providing feedback without delay. To meet customers’ expectations, brands are turning to Conversational AI chatbots to help them instantly flag unanswered questions and respond to the most frequently asked questions immediately, so their agents can focus on more complex, personalized conversations. Chatbots take care of the repetitive questions, regardless of the volume, time of day, or language. They also act as the conduit for quickly escalating more critical conversions to agents.
“Inbound messages from social media channels increased threefold during the first few months of the COVID-19 pandemic, overwhelming brands with questions from their customers,” said Yuval Ben-Itzhak, President, Socialbakers.
“That’s why we’re excited to announce that, beginning today, brands will be able to leverage customizable social chatbots within the Socialbakers Suite. By integrating social chatbots into their conversation workflows, brands will be able to delight their customers with seamless interactivity and timely, personalized interactions, while letting AI take care of repetitive FAQs.”
Image Credit: Socialbakers