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Carbyne raises $56 million in funding for its emergency contact center solutions

by Babu Patil
Carbyne raises $56 million in funding for its emergency contact center solutions

Carbyne, a provider of cloud-native emergency contact center solutions, raised $56 million in Series C funding. 

Cox Enterprises and Hanaco Growth Fund co-led the latest round with participation from Valor Equity Partners, General Global Capital, TalC, and Sandiip Bhammer, Founders Fund, FinTLV, Elsted Capital Partners, and former CIA Director General David Petraeus. 

Including the latest round, Carbyne has raised a total of $128 million to date. The company plans to use the new funds to accelerate its digital transformation of operations and government service centers, primarily in the USA. The investment will help to accelerate global expansion and continue growing the company’s B2B business which allows corporations to increase situational awareness and collaborate more efficiently during emergencies. 

Carbyne has established itself as the leading global mission-critical, cloud-native contact center provider. Its mission is to save lives, maximize efficiency, and minimize response times for emergency responders. The company protects over 400 million people globally and helps 911 call takers manage 150 million emergency calls each year.

The company recently secured several large multi-year contracts, including agreements with the city of NewOrleans, Louisiana, for its APEX platform, Volusia County, Florida for its Universe platform, and GlobalMedicalResponse(GMR) for both its Bridge Desk & APEX products. 

Carbyne and GMR developed BridgeDesk, a real-time distributed asset management solution to oversee emergency personnel, vehicles, and equipment. With APEX, GMR’s contact centers will be able to receive and share live videos, images, and locations from individuals in critical situations in which every second counts.

With new funds, Carbyne will continue to invest in emerging technologies, building AI and NLP-based capabilities into its APEX platform with the support of top-tier technology partners.

“Communities across the US are experiencing higher levels of emergency calls related to crime, stress, and mental health,” said Lior Prosor, Founding Partner at Hanaco Ventures. 

“We’re doing to public safety what Amazon did to on-premise storage. We are redefining how emergency contact centers and government service teams operate by moving everything to the cloud,” said Amir Elichai, CEO and Founder of Carbyne.......