Frame AI, an AI-driven collaborative messaging platform designed to improve business conversations, raised $6.3 million in a Series A funding round.
The funding round was co-led by G20 Ventures and Greycroft. As part of the investment, Bill Wiberg, Co-founder and Partner of G20 Ventures will join the company’s board of directors.
Frame AI has raised over $10 million to date. The company plans to use the new funds to strengthen the enterprise-focused capabilities of its AI-driven Voice-of-Customer platform.
“Companies are investing in customer experience as they increasingly compete to retain and grow their customer relationships,” said Bill Wiberg. “Frame’s AI-driven platform allows companies to listen to their customers at scale across the many channels available for customer communications. Spotting patterns in the dots and acting on them quickly can make the difference between winning and losing, and that’s exactly what Frame helps customers do.”
Frame AI uses artificial intelligence and machine learning to help companies understand their customers better across multiple channels. By continuously consolidating data from existing channels such as CRMs, call centers, and helpdesks, Frame can surface issues long before they would appear in any other kind of Voice-of-Customer reports, enabling a proactive CX practice that retains and expands key accounts.
“Customer support and success leaders are expected to simultaneously improve customer experience, lower costs and bring more insight, faster, to the rest of their organization. Frame AI’s mission is to make this actually possible by breaking down silos and surfacing alerts and themes that are actually actionable,” said CEO George Davis. “Frame acts like the data analysis team that most CX leaders need but don’t have.”