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PolyAI closes a $40 million funding for its customer voice assistant service

by Babu Patil
PolyAI closes a $40 million funding for its customer voice assistant service

PolyAI, a voice assistant for customer service, closed a $40 million Series B funding round. Georgian led the investment round with participation from Twilio Ventures, Khosla Ventures, Point72 Ventures, and Amadeus Capital Partners. 

The startup plans to use the new capital to accelerate its go-to-market efforts. Its digital assistant reduces wait times and frees live staff to focus on calls requiring empathy and judgment. 

PolyAI claims its technology is accent-agnostic and responds reliably enough that they become comfortable with it—addressing it like they would a person. It can take payments, names, addresses, and account numbers like a customer care professional (e.g., for health insurance). The startup’s customers include banks, hotels, insurers, restaurants, retail, and telecom. 

“We’ve seen over 5x growth this year alone. As of this week, PolyAI has over 100 employees. We’ve opened offices in New York and California in addition to our home base in London. And we’re working with more exciting companies in retail, financial services, hospitality, and healthcare,” the company said in a statement. ...

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