Avius, a tech company that provides real-time customer feedback solutions, launched Gestures, a touchless AI-powered thumbs up / thumbs down survey experience.
The pandemic has quickly created a new operating environment for businesses who are now more than ever embracing touchless technology. Avius predicted early on during the pandemic that touchless would play an important role in society moving forward. Customers are also demanding clean and safe ways to interact with technology. Gestures provides a fast and easy touchless way to gather information from experience feedback surveys so businesses can ensure they are meeting and exceeding expectations for customers and their employees.
To engage with Gestures, customers simply stand in front of a kiosk terminal, show a thumbs up for a good experience or a thumbs down to report a not so positive experience. An animation and sound will notify that the response has been successfully recorded. In addition to singular questions, Gestures can also be used for a series of yes/no questions.
“We are incredibly excited to usher in a new era of feedback, using natural human gestures – recognized by advanced artificial intelligence built-in to our kiosks – to enable people to provide touch-free feedback fast,” said Ben Story, co-founder, and chief executive officer, Avius.
“Customers have been telling us they want to collect feedback in hygiene sensitive scenarios, what better way to do that than using gestures? They are universal around the world and online – everyone understands what they mean, and you can see the respondents’ delight when leaving feedback this way.”
Image Credit: Avius